Support and Contact Information

Chess App — Official Support Page

Thank you for using our Mac chess application. This page provides information about the application, its intended use, troubleshooting, and the appropriate procedure for reporting technical issues.

1. Application Purpose

This application is designed to support chess study, position analysis, tactical awareness and the development of chess skills. Engine recommendations are intended to help users explore positions and improve their understanding of chess.

Users are responsible for ensuring that their use of the application complies with the rules and fair-play policies of any third-party chess platform.

2. Before Contacting Support

Please read this page carefully before submitting a support request. Many common questions can be resolved without contacting the developer.

Before requesting assistance, please ensure that:

• Your Mac is running a compatible version of macOS.

• You have installed the latest version of the application available to you.

• You have restarted the application and checked whether the issue persists.

• You have confirmed that any relevant system permissions and settings are enabled.

• You have reviewed the application's available features and understand its intended functionality.

Support is intended primarily for reproducible technical problems that prevent the application from functioning as described. General chess questions, requests for personalised chess coaching, feature suggestions, and questions about chess strategy are outside the scope of technical support.

3. Contacting the Developer

For technical issues that cannot be resolved using the guidance above, please email amazonptr555@gmail.com. Email is the sole contact channel for application support. There is no live chat, telephone support, or guaranteed immediate response.

Please include the following information in your initial email:

• The version of the application you are using.

• Your macOS version and Mac model.

• A clear description of the technical issue.

• The exact steps required to reproduce the issue.

• The expected behaviour and what happened instead.

• Relevant screenshots or error messages, where appropriate.

Requests that do not contain sufficient information to identify or reproduce a technical issue may not receive a response. Please avoid sending multiple emails about the same issue, as duplicate requests do not accelerate processing.

4. Scope and Availability of Support

This is a developer-managed application. Support availability may be limited, and responses are not guaranteed within a particular timeframe.

Support does not include individual chess lessons, game reviews, Elo improvement plans, third-party platform troubleshooting, remote access to your Mac, or assistance with unrelated software.

Feature requests and general feedback may be considered for future releases but are not guaranteed to be implemented. The developer is unable to provide individual development roadmaps or commit to release dates.

5. Purchases and Subscriptions

For questions relating to purchases, billing, refunds or subscriptions made through the Mac App Store, please consult Apple's official support resources:

https://support.apple.com/billing

Apple manages App Store payment processing and determines refund eligibility under its applicable policies. Please do not email payment card details, passwords, Apple Account credentials or other sensitive financial information.

6. Privacy and Personal Information

Please include only the information necessary to explain your technical issue. Do not send passwords, authentication codes, financial account details or other sensitive personal information.

If screenshots or diagnostic files contain personal information, please redact that information before sending them.

7. Third-Party Services

This application may interact with or be used alongside third-party chess platforms or software. Those services operate independently and are responsible for their own features, policies, availability and support.

The developer cannot guarantee compatibility with every third-party application, website, chessboard interface or future software update.

8. Updates and Maintenance

Application updates may introduce improvements, bug fixes, compatibility changes or other modifications. Features and availability may change between versions.

Users are encouraged to install available updates and consult the App Store listing for the latest published application information.

9. Final Note

By using this support channel, you acknowledge that assistance is limited to the scope described on this page. Please review the information above and ensure that your enquiry relates to a genuine technical issue before contacting the developer.

Thank you for your understanding and for supporting independent Mac software development.

Platform: macOS

Distribution: Mac App Store